Whelan's International

History
Founded in 1975, Whelan's International, Co., Inc. is a family-owned partnership headquartered in Long Island, New York with regional offices throughout the United States, Canada, and Great Britain. During our thirty two year history we have developed a reputation for being the premier vendor of choice by quality driven retailers, and a multitude of other multi-facility businesses. We currently service over 70 clients on an international level providing total facilities maintenance to over 20,000 facilities every month. Over the years, we have successfully provided our clients with increased services and have improved the quality of services to meet their changing needs as they added thousands of new stores, branches, and brands. We have never told a client that we were unable to service their growth. As you can imagine, we do not underbid jobs to acquire new business. We price our work economically and responsibly and in such a way that we do not frustrate store or branch managers with inadequate performance due to insufficient time or materials to perform the scheduled tasks.

As you review the services section of this web site, you will see that we have built our business through over 700 qualified employees working closely with an established group of Whelan's certified and trained service providers. Our Regional, Area, District, and Training Managers provide the excellent oversight, quality control, and on-going training that ensures unsurpassed customer satisfaction in our industry. We have also been able to manage the many services we provide by developing the most advanced computer tracking system in our industry; The Whelan's Enhanced Store Tracking System (a.k.a. "The WEST System"). Our system involves Interactive Voice Response, or check-in/check-out technology, as well as service tickets that reveal real time response, warranty information, service technician's availability, complete store or branch information, and severity levels. Our clients have web-based access and can check the status of any ticket, open or closed. Our reporting capabilities are unsurpassed in our industry.

Our Goal
To demonstrate that Whelan's International, Co., Inc. is fully qualified as the premier facilities maintenance company in the industry to provide total facilities maintenance to our clientele. To assert that Whelan's International Co., Inc. will become a partner with our clients and serve it's customers by offering a clean, attractive, safe, and well-maintained environment.

Our Mission
To excel as a world-class company providing products and services to serve the global marketplace in the rapidly changing industry in which we are involved. Whelan's International will continue to be the best international office and chain store maintenance company in the world. This vision is achieved through surrounding ourselves with a powerful team. We must consistently put the employees first and make sure that they understand what is expected of them and that their true employer is the customer.